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Care Direct Recruitment is a recruitment agency specialising in healthcare and medical recruitment.

Based in Hastings, East Sussex, Care Direct Recruitment provides temporary HCA, RGN, support staff and nurses to care homes, hospitals and mental health settings across the South East. Operations Manager Juanita Jones approached Outsauce after experiencing difficulty with an existing Factor. Poorly run credit control had left the company with a lot of bad debt, draining cash flow and jeopardising candidates’ fees. “We were in a bad place. Our experience with a previous factor wasn’t a good one and Outsauce came to the rescue and have been simply amazing. If we had been with Outsauce from the outset, we simply wouldn’t have been in the position we were in.” explains Juanita.

As well as offering 95% invoice finance to provide much needed cash flow, Outsauce’s credit control experts worked quickly to source and  stem the flow of bad debt, improving collection times from suppliers and clients alike. “Our previous factor was not thorough in its credit control, so we were left with a lot of bad debt. We are now working together with Outsauce to rectify this situation but still maintain relationships with our clients. The team at Outsauce has been brilliant”. Switching factors can be a daunting prospect, with agencies fearing a break in continuity may affect weekly payroll. This leads agencies to stay with a provider regardless of the service or barriers to growth this may cause.

Outsauce has more than 15 years of experience in managing Inter Factor transfers, ensuring an extremely efficient and well managed service helps established recruitment agencies to move their existing back office and invoice finance. All agency processes are fully integrated with the Outsauce systems meaning no disruption to the Care Direct business or their candidates.

It is the little things and details that Juanita is now able to focus on that have made a massive difference to the Care Direct business.

“With Outsauce’s help we have now created a marketing budget. Before I would visit care homes with nothing to leave behind, nothing to support the Care Direct brand. Now at least I have mugs or pens. It makes such a difference to how I feel about these meetings and their outcomes.”

“We are delighted that we have been able to help Care Direct create a more stable and sustainable business model.

“So many agencies switch to Outsauce because when choosing a provider most people look for price first, but it doesn’t take them long to realise that cost comes second to service. They quickly find themselves in the unenviable position of finding an alternative provider and usually footing the bill of termination fees. Cheaper is rarely the best”, says Richard Foster, Director at Outsauce.